DigitalSF (Social Framework) and or BlueSF acting on behalf of DigitalSF.
DigitalSF Pty Ltd (ABN19 681 637 132 ) and or BlueSF Pty Ltd (BSF ABN 76 667 364 810) and each entity that controls, is controlled by, or under common control with, DigitalSF and or BlueSF respect the privacy of your personal information and is committed to protecting it.
We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information.
The Privacy Act defines “Personal Information” to mean any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or an opinion.
If you have any concerns or complaints about the manner in which your Personal Information or Personal Data (as applicable) has been collected, used or disclosed by us, please contact us via the information set out in Section 11 and we will resolve your concern or answer your question.
We recommend that you keep this information for future reference.
We will only use or disclose your Personal Information and Personal Data for the primary purposes for which it was collected or as consented to by you. At or around the time we collect Personal Information and Personal Data from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your Personal Information and Personal Data directly from you. When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.
We may also collect Personal Information and Personal Data about you from other sources and third parties. An example of these alternative collection events is where an existing user of our software provides us with your personal information and Personal Data to contact you to invite you to use our software.
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, for example where information is collected from publicly available sources or where otherwise required or authorised by law.
In the event we collect Personal Information and Personal Data from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by DigitalSF (in its absolute discretion) that the Personal Information and Personal Data is not required, we will destroy the information or ensure that the information is de-identified.
Once we collect your Personal Information and Personal Data, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third-party service provider who have taken reasonable steps to ensure they comply with the Privacy Act. We provide some more general information on our security measures in Section 9 (Data security and quality) .
If you use our website, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer. We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our products and services. This information does not identify you personally.
However, in some cases, cookies may enable us to aggregate certain information with other Personal Information and Personal Data we collect and hold about you. DigitalSF extends the same privacy protection to your Personal Information and Personal Data, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.
You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
We provide a detailed list at Section 1 of some common uses and disclosures we make regarding the Personal Information and Personal Data we collect.
We may also use or disclose your Personal Information and Personal Data and in doing so we are not required to seek your additional consent:
In the event we propose to use or disclose such Personal Information and Personal Data other than for reasons set out in the above table at Section 1 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.
Your Personal Information is disclosed to these organisations or parties only in relation to the products or services we provide to you or for a purpose permitted by this Privacy Policy.
We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your Personal Information and Personal Data.
If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Alternatively, you can opt out of email marketing via the “unsubscribe” facility included in direct email marketing. Any other use or disclosure we make of your Personal Information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
Sensitive information is a subset of Personal Information and Personal Data. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the products and services provided to you. However, we do not collect sensitive information from you without your consent.
The type of sensitive information we may collect about you is dependent on the services provided to you by DigitalSF and will be limited to the purpose(s) for which it is collected.
We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 5 below) without your express consent.
We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.
You give your express and informed consent to us using your Personal Information and Personal Data set out in:
to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
Without limitation to paragraph 5.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your Personal Information and Personal Data for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 5, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.
Due to the nature of the products and services we provide, it is only practicable and reasonable for DigitalSF to transact and correspond with you on a named basis. Your Personal Information and Personal Data may be required in order to provide you with our products and services, or to resolve any issue you may have.
The Privacy Act 1988 (Cth) contains provisions regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit.
As we provide terms of payment of accounts which are longer than 7 days, we are considered a credit provider under the Privacy Act in relation to any credit we may provide you (in relation to the payment of your account with us).
We use credit related information for the purposes set out in the “Credit information” section of the table at Section 1 above and our Credit Reporting Policy [available upon request] which includes but is not limited to using the information for our own internal assessment of your credit worthiness.
We will store any credit information you provide us, or which we obtain about you, with any other Personal Information we may hold about you.
You may request to access or correct your credit information in accordance with the provisions of Section 10 and of our Credit Reporting Policy [available upon request].
Please see Section 11 and the provisions of our Credit Reporting Policy [available upon request] if you wish to make a complaint in relation to our handling of your credit information.
Our Credit Reporting Policy [available upon request] provides further information about how we collect, use, store and disclosure credit information.
Any Personal Information and Personal Data collected and held by DigitalSF may be disclosed to, and held at, a destination outside Australia or the United Kingdom, including but not limited to the United States of America and Europe, where we utilise third party service providers to assist DigitalSF with providing our products and services to you. Personal Information and Personal Data may also be processed by staff or by other third parties operating outside Australia or United Kingdom who work for us or for one of our suppliers, agents, partners or related companies.
As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
In addition we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist DitialSF with providing our products and services to you.
By submitting your Personal Information and Personal Data to DigitalSF, you expressly agree and consent to the disclosure, transfer, storage or processing of your Personal Information and Personal Data outside of Australia or United Kingdom. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to Personal Information and Personal Data. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your Personal Information and Personal Data do not breach the privacy principles contained within the Privacy Act. By providing your consent, under the Privacy Act, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting Personal Information and Personal Data and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
If you do not agree to the disclosure of your Personal Information and Personal Data outside Australia or the United Kingdom by DigitalSF, you should (after being informed of the cross border disclosure) notify DigitalSF that you do not consent and refrain from the use of our products and services.
To notify DigitalSF of this, either elect not to submit the Personal Information and Personal Data to DigitalSF after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
We have taken steps to help secure and protect your Personal Information and Personal Data from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or Personal Information and Personal Data, especially where human error is involved or malicious activity by a third party.
Notwithstanding the above, we will take reasonable steps to:
The accuracy of Personal Information and Personal Data depends largely on the information you provide to us, so we recommend that you:
We provide information about how you can access and correct your information in Section 9.
You are entitled to have access to any Personal Information and Personal Data relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of Personal Information and Personal Data we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
If you have any concerns or complaints about the way we have collected, used or disclosed and stored your Personal Information and Personal Data, please contact us at info@digitalsf.com.au .
In order to resolve a complaint, we:
We will keep a record of the complaint and any action taken in a Register of Complaints.
This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, DigitalSF may incorporate the terms of this policy such that:
By using our website or app, purchasing a product or service from DigitalSF, where you have been provided with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing:
We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information and Personal Data due to the changes in our Privacy Policy, please cease providing us with your Personal Information and Personal Data and contact us via the details set out at the top of this document.